[CS] Case Study
Draper & Kramer Mortgage Corp. automates the mundane with Candor LES.
Every once in a while a new technology shapes an entire industry — automated underwriting systems from Fannie Mae and Freddie Mac did just that. Since then, several organizations have tried and failed to roll out autonomous technology for conventional loans. Candor Technology has finally cracked the code.
[01] The Company
Draper & Kramer Mortgage Corp. (DKMC) is a national mortgage lender that provides fast, flexible and affordable home financing to borrowers across the United States. Founded in 1983, DKMC remains family-owned to this day and holds the oldest active FHA license in the country.
[02] The Problem
Mundane tasks zap time & resources
“We’re always looking for ways to automate manual, mundane tasks to allow our employees to focus on files that require a higher critical level of thinking,” said VP of Operations Jessica Fister. “We vetted a few different companies but none of them had the integration or technology we needed.” That’s when the team discovered Candor’s LES — compatible with current systems and able to fully clear conditions.
[03] The Solution
Candor LES provides smart automation
“Our experience working with Candor has been exceptional. I’ve asked if I can copy and paste their team into other companies we work with. From implementation to product rollout, they have functioned as part of our team.” From a staffing perspective, Candor LES helps DKMC route the right files to the right people to fully utilize their skills.
“Our resubmission count has gone down. We’ve seen cleaner approvals with less conditions added to files. We truly believe that Candor LES is the next automated underwriting technology we’re going to see used industry-wide. That’s why our team made the investment in Candor.”Jessica FisterVP of Operations // Draper & Kramer Mortgage Corp.
[04] Results
A smoother process for loan approvals.
While still in the early stages, DKMC anticipates Candor LES will help clear to close loans faster while greatly reducing buyback situations — and expects even more long-term benefits as it moves into the next phase of how it uses the tool.
▸ Get Started