[CS] Case Study
USA Mortgage improves loan quality & reduces cycle time with Candor LES.
No matter the stage of the real estate market cycle, a few things never change. Loan quality matters — for lenders and borrowers alike. When you can identify and manufacture high-quality loans faster, that’s a win for everyone: a better experience for the borrower and higher profit margins for the lender.
[01] The Company
USA Mortgage, a subsidiary of DAS Acquisition Company, LLC, is a full-service, employee-owned mortgage lender that emphasizes customizable loan options for borrowers and a digital process from start to finish. Its mission is to simplify and improve the mortgage lending process.
[02] The Problem
A need for quality & adaptability
During the homebuying surge of the pandemic, the whole industry couldn’t get enough underwriters and USA Mortgage was buried in volume. After learning from that experience, leadership wanted to get ahead of the problem. The team reviewed available underwriting technology — and Candor’s Loan Engineering System checked the right boxes. Then the market shifted: as rates rose, the booming housing market slowed.
[03] The Solution
Cross-check data & clear conditions
Candor LES not only enhanced underwriting — it could be implemented at the point of sale to flag unexpected issues early, adding certainty to decisioning. USA Mortgage rolled out the technology one branch at a time with thorough training, taking roughly two months to set up and train all branches.
[04] Results
Loan quality, cycle time & profit.
“Candor absolutely has helped transform our business. We’ve seen faster turn times and overall loan quality has improved. We have also been able to compete with cash offers. Candor was the only technology capable of conducting a complete underwrite — and the only solution smart enough to validate a file based on guidelines.”Laurie DudaVP of Underwriting // USA Mortgage
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